Prediksi Telkomsel Selama Natal dan Tahun Baru

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Prediksi Telkomsel Selama Natal dan Tahun Baru

Prediksi Telkomsel Selama Natal dan Tahun Baru | OBROLANBISNIS.com — Menyambut momen Hari Raya Natal 2021 dan Tahun Baru 2022 (NARU), Telkomsel konsisten memperkuat perannya sebagai perusahaan telekomunikasi digital terdepan di Indonesia dengan mengajak seluruh masyarakat untuk ‘Terus Nyalakan Semangat’ dalam membangkitkan optimisme bangsa di tengah pandemi COVID-19 yang masih berlangsung.

Penguatan peran tersebut dilakukan melalui sejumlah aktivitas dan program perusahaan yang fokus kepada upaya pengamanan kapasitas dan kualitas jaringan broadband, jaminan ketersediaan produk dan layanan unggulan, program loyalitas pelanggan, ragam pilihan platform dan layanan digital terdepan, serta berbagi untuk sesama melalui program corporate social responsibility (CSR) perusahaan.

Direktur Network Telkomsel Nugroho mengatakan, keluarga besar Telkomsel mengucapkan selamat memperingati hari Natal bagi masyarakat yang merayakan dan selamat Tahun Baru untuk kita semua.

Pada momen NARU kali ini, Telkomsel sebagai society enabler senantiasa konsisten untuk #BukaSemuaPeluang melalui optimalisasi infrastruktur jaringan broadband agar semua orang bisa tetap terhubung pengalaman digital yang maksimal walau dalam keterbatasan mobilitas.

Bacaan Lainnya

“Kami juga telah melakukan peningkatan layanan pelanggan, serta menghadirkan program berbagi kebaikan dengan semangat #YangKitaBisa kepada masyarakat membutuhkan, melalui program tanggung jawab perusahaan di momen Natal 2021. Kami ingin terus dapat membuka lebih banyak harapan dalam menyambut Tahun Baru 2022 dengan mendorong komitmen #TerusNyalakanSemangat dalam mendukung pelanggan dalam menyongsong optimisme kebangkitan di tahun depan,” bebernya.

 

 

TONTONAN ANDA


Optimalisasi Jaringan Broadband

Guna mengantisipasi lonjakan trafik komunikasi selama momen NARU kali ini, Telkomsel mengambil langkah antisipatif dengan melakukan optimalisasi jaringan, khususnya untuk kenyamanan konektivitas broadband 4G/LTE di 471 Point of Interest (POI) yang tersebar di seluruh Indonesia.

POI tersebut mencakup 124 area residensial, 266 area spesial (alun-alun dan pusat perbelanjaan), 5 rumah sakit utama penanganan COVID-19, 6 tempat ibadah, serta 70 titik strategis utama lainnya di tiap provinsi (meliputi titik jalur distribusi logistik seperti bandara, pelabuhan, stasiun, jalan raya utama, rest area, serta fasilitas umum lainnya).

Sepanjang momen NARU kali ini, dibandingkan hari biasa, Telkomsel memproyeksikan trafik layanan data (payload) pada momen perayaan Natal 2021 akan mengalami peningkatan sebesar 8,38% dan malam Tahun Baru 2022 akan melonjak hingga 15,08%, dengan total payload diprediksi mencapai 45.877 TB.

Prediksi Telkomsel tersebut juga didorong pada tren perubahan perilaku pelanggan selama masa pandemi sepanjang tahun ini, di mana terjadi pergeseran pemanfaatan akses layanan berbasis digital untuk kebutuhan mendukung aktivitas keseharian, seperti akses layanan media sosial yang diprediksi tumbuh sekira 23,42%, layanan komunikasi (instant messaging dan video conference) melonjak 27,83%, layanan streaming video meningkat sekira 27.44%, layanan mobile gaming melonjak hingga 18,17%, akses browsing naik 27,92%, serta akses layanan e-commerce yang juga tumbuh sekira 67,29%.

 

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Sedangkan untuk trafik pada layanan SMS, Telkomsel memprediksi akan terjadi pertumbuhan sebesar 3,25%, dan layanan panggilan suara diproyeksi akan turun 4,5%.

Dalam melakukan upaya penguatan kualitas dan kapasitas hingga cakupan jaringan di POI yang telah ditentukan, Telkomsel mengoperasikan lebih dari 132.000 unit BTS 4G/LTE baru dengan tambahan 53 unit Compact Mobile BTS (COMBAT), meningkatkan kapasitas gateway internet menjadi 7.262 Gbps, hingga memperkuat lebih dari 2.300 BTS USO berteknologi 4G/LTE di wilayah 3T (tertinggal, terdepan, dan terluar), dan perbatasan negara, melengkapi lebih dari 247.000 BTS Telkomsel yang sudah beroperasi melayani lebih dari 95% wilayah populasi di seluruh pelosok negeri.

Telkomsel secara bertahap dan terukur juga terus mengembangkan jaringan 5G, yang kini telah dapat dinikmati di sejumlah titik tertentu di wilayah DKI Jakarta (Pondok Indah, Widya Chandra, Pantai Indah Kapuk, Kelapa Gading, Menteng, dan kawasan Monas) Banten (BSD dan Alam Sutera), Bandung, Solo, Surabaya, Medan, Batam, Makassar, Balikpapan, dan Bali.

Nugroho menambahkan, guna memastikan pelanggan bisa mendapatkan pengalaman menelepon yang lebih baik dan jernih sambil mengakses jaringan broadband, baik itu browsing, gaming, chatting maupun video streaming secara bersamaan, cakupan jaringan VoLTE Telkomsel kini telah dapat dinikmati pelanggan di 320 kabupaten/kota yang tersebar di wilayah Indonesia.

Telkomsel terus memperluas kolaborasi bersama mitra gawai untuk mendukung layanan teknologi VoLTE Telkomsel dan kini telah dapat dinikmati di lebih dari 100 tipe smartphone.

 

 

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Selain itu, Telkomsel telah menjalankan uji jaringan (drive test) dengan total jarak tempuh mencapai 13.503 km, yang juga mencakup 31 ruas tol, termasuk beberapa yang baru beroperasi di wilayah Sumatera, Jawa, Kalimantan, Sulawesi, hingga Papua, yang memberikan hasil “BAIK” dan siap menyambut momen NARU untuk kenyamanan pelanggan.

Solusi Digital

Telkomsel menjamin ketersediaan produk dan layanan yang customer-centric bagi pelanggan dengan berupaya memperkuat sinergi dan koordinasi bersama para mitra strategis, yakni mitra distributor atau Telkomsel Authorized Partner, mitra modern channel, mitra outlet/reseller Siaga, Sales Agent, mitra e-commerce, serta mitra perbankan untuk memastikan ketersediaan produk dan layanan Telkomsel melalui berbagai saluran layanan.

Seluruh layanan walk-in GraPARI juga tetap beroperasi normal dengan penerapan protokol kesehatan serta penyesuaian jam operasional dengan status Pemberlakuan Pembatasan Aktivitas Masyarakat (PPKM) di tiap wilayah.

Direktur Sales Telkomsel Adiwinahyu Basuki Sigit mengatakan, momen Natal dan Tahun Baru merupakan perayaan yang sangat diharapkan menjadi momen bahagia oleh seluruh masyarakat Indonesia.

Untuk itu, dengan mengusung tema #TerusNyalakanSemangat, Telkomsel berupaya memenuhi ekspektasi dan harapan tersebut dengan memastikan ketersediaan produk dan layanan yang berfokus pada kebutuhan aktivitas digital pelanggan yang didukung channel layanan pelanggan berbasis digital.

“Kami berharap komitmen Telkomsel untuk selalu memberikan terbaik melalui penyediaan produk dan layanan yang customer-centric, dapat menemani keseruan pengalaman pelanggan di momen yang penuh semangat berbagi dan kebangkitan serta harapan yang baru,” ulasnya.

 

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Guna memastikan pelanggan tetap nyaman dalam menikmati pelayanan yang prima, Telkomsel telah mengoptimalkan seluruh channel layanan digital untuk pelanggan.

Pelayanan digital tersebut dapat diakses melalui saluran komunikasi di akun media sosial Twitter @Telkomsel, layanan email customer care, layanan asisten virtual seperti melalui di aplikasi MyTelkomsel dan situs www.telkomsel.com, instant messaging, serta layanan call center yang beroperasi 24 jam.

Aplikasi MyTelkomsel sendiri kini telah dilengkapi sejumlah tambahan fitur unggulan, di antaranya kemudahan bagi pelanggan dalam pembelian pulsa ataupun paket layanan telekomunikasi lainnya menggunakan ragam opsi pembayaran elektronik seperti LinkAja, GoPay, OVO, Dana dan Kredivo.

Sigit menambahkan, keseruan pelanggan selama momen Natal 2021 dan Tahun Baru 2022 akan semakin bertambah dengan hadirnya berbagai program serta promo spesial melalui layanan hiburan digital seperti MAXstream untuk platform marketplace konten video on-demand (VoD) terdepan serta mengoptimalkan platform Dunia Games dengan berbagai penawaran paket gaming yang menarik dengan harga terjangkau.

Melalui Telkomsel POIN, program loyalitas pelanggan juga dihadirkan dengan mengusung program unggulan Pesta POIN Akhir Tahun bertajuk Poin Festival dengan beberapa program antara lain Lucky Draw di MyTelkomsel (berhadiah utama mobil Mercedes, Honda City Hatchback, iPhone 13 serta ribuan hadiah lainnya), promo diskon smartphone dengan tukar Telkomsel Poin, konser live virtual Poin Festival bersama sejumlah artis dan band terkemuka, serta program donasi yang bekerja sama dengan kitabisa.com.

 


#TerusNyalakanSemangat

Menyalakan semangat berbagi kebahagiaan bersama masyarakat, pada momen NARU ini Telkomsel juga menggelar rangkaian program CSR sebagai wujud syukur atas capaian dan perjuangan yang sudah dilakukan di tengah situasi pandemi yang masih menantang di tahun ini.

Program tersebut difokuskan untuk memberikan bantuan modal, paket sembako dan suplemen, serta donasi kepada anak negeri yang terdiri dari anak yatim piatu yang terdampak pandemi, masyarakat kurang mampu dalam kondisi sakit, pemilik usaha kecil terdampak pandemi, tenaga kesehatan, serta pengelola tempat ibadah dan yayasan.

“Semangat berbagi yang terus diimplementasikan oleh Telkomsel merupakan bentuk upaya kami dalam menjaga semangat, harapan, dan optimisme seluruh masyarakat yang telah berjuang dalam melewati situasi yang masih menantang di tahun ini. Sebagai bagian dari bangsa ini, kami akan terus mengajak masyarakat untuk tetap menghadirkan semangat kebangkitan, bergotong royong, serta terus bergerak maju bersama-sama menyongsong masa depan dengan membuka peluang kemajuan menjadi lebih baik,” pungkas Nugroho. ***

 

 

Google Translate

 

Telkomsel Prediction During Christmas and New Year | OBROLANBISNIS.com — Welcoming the moment of Christmas 2021 and New Year 2022 (NARU), Telkomsel consistently strengthens its role as the leading digital telecommunications company in Indonesia by inviting the entire community to ‘Keep the Spirit On’ in raising the nation’s optimism in the midst of the COVID-19 pandemic. which is still ongoing.

The strengthening of this role is carried out through a number of company activities and programs that focus on efforts to secure the capacity and quality of broadband networks, guarantee the availability of superior products and services, customer loyalty programs, various choices of leading digital platforms and services, as well as sharing with others through corporate social responsibility programs. CSR) company.

Telkomsel Network Director Nugroho said, Telkomsel’s extended family wished everyone a Merry Christmas and Happy New Year to all of us.

At this NARU moment, Telkomsel as a society enabler has always been consistent in #BukaAllPeluang through optimizing broadband network infrastructure so that everyone can stay connected for a maximum digital experience even if they have limited mobility.

“We have also made improvements to customer service, as well as presenting a program of sharing goodness with the spirit of #YangKitabisa to people in need, through a corporate responsibility program at Christmas 2021. We want to continue to be able to open up more hope in welcoming the 2022 New Year by encouraging the commitment to #Keep the Spirit on in supporting customers in welcoming the optimism of a revival in the next year,” he explained.

 

Broadband Network Optimization

To anticipate the surge in communication traffic during this NARU moment, Telkomsel took anticipatory steps by optimizing the network, especially for the convenience of 4G/LTE broadband connectivity at 471 Points of Interest (POI) spread throughout Indonesia.

The POIs cover 124 residential areas, 266 special areas (alun-alun and shopping centers), 5 main hospitals for handling COVID-19, 6 places of worship, as well as 70 other key strategic points in each province (covering logistics distribution point points such as airports, ports, stations, main highways, rest areas, and other public facilities).

During this NARU moment, compared to normal days, Telkomsel projects that data service traffic (payload) at the moment of the 2021 Christmas celebration will increase by 8.38% and New Year’s Eve 2022 will jump to 15.08%, with a total payload predicted to reach 45,877. TB.

Telkomsel’s prediction is also driven by the trend of changing customer behavior during the pandemic throughout this year, where there is a shift in the use of digital-based service access for the need to support daily activities, such as access to social media services which are predicted to grow by around 23.42%, communication services (instant). messaging and video conferencing) soared 27.83%, video streaming services increased by 27.44 percent, mobile gaming services increased to 18.17%, browsing access rose 27.92%, and access to e-commerce services also grew by 67.29 %.

 

 

Meanwhile, for traffic on SMS services, Telkomsel predicts that there will be a growth of 3.25%, and voice call services are projected to decrease by 4.5%.

In an effort to strengthen quality and capacity to network coverage at predetermined POIs, Telkomsel operates more than 132,000 new 4G/LTE BTS units with an additional 53 Compact Mobile BTS (COMBAT), increasing internet gateway capacity to 7,262 Gbps, thus strengthening more 2,300 USO BTS with 4G/LTE technology in 3T areas (underdeveloped, frontier, and outermost), and national borders, complementing more than 247,000 Telkomsel BTS that are already operating serving more than 95% of the population in all corners of the country.

Telkomsel is gradually and measurably also continuing to develop its 5G network, which can now be enjoyed at certain points in the DKI Jakarta area (Pondok Indah, Widya Chandra, Pantai Indah Kapuk, Kelapa Gading, Menteng, and the Monas area) Banten (BSD and Alam Sutera). ), Bandung, Solo, Surabaya, Medan, Batam, Makassar, Balikpapan, and Bali.

Nugroho added, to ensure customers can get a better and clearer calling experience while accessing a broadband network, be it browsing, gaming, chatting or video streaming simultaneously, Telkomsel’s VoLTE network coverage can now be enjoyed by customers in 320 districts/cities spread across Indonesia. Indonesian territory.

Telkomsel continues to expand collaboration with gadget partners to support Telkomsel’s VoLTE technology services and can now be enjoyed on more than 100 types of smartphones.

In addition, Telkomsel has carried out a network test (drive test) with a total distance of 13,503 km, which also covers 31 toll roads, including several that have just started operating in the Sumatra, Java, Kalimantan, Sulawesi, and Papua regions, which yielded “GOOD” results. ” and ready to welcome the NARU moment for the convenience of customers.

 

Digital Solutions

Telkomsel ensures the availability of customer-centric products and services for customers by seeking to strengthen synergies and coordination with strategic partners, namely distributor partners or Telkomsel Authorized Partners, modern channel partners, Standby outlet/reseller partners, Sales Agents, e-commerce partners, and banking partners to ensure the availability of Telkomsel’s products and services through various service channels.

All GraPARI walk-in services also continue to operate normally with the implementation of health protocols and adjustment of operating hours to the status of Community Activity Restrictions (PPKM) in each region.

Telkomsel Sales Director Adiwinahyu Basuki Sigit said, Christmas and New Year’s moments are celebrations that are hoped to be happy moments by all Indonesian people.

To that end, by carrying the theme #Keep NyalakanSemangat, Telkomsel seeks to meet these expectations and expectations by ensuring the availability of products and services that focus on the needs of customers’ digital activities supported by digital-based customer service channels.

“We hope that Telkomsel’s commitment to always provide the best through the provision of customer-centric products and services, can accompany the excitement of the customer experience in moments that are full of sharing and awakening and new hopes,” he explained.

 

 

To ensure that customers remain comfortable enjoying excellent service, Telkomsel has optimized all digital service channels for customers.

These digital services can be accessed through communication channels on the Twitter @Telkomsel social media account, customer care email services, virtual assistant services such as through the MyTelkomsel application and the www.telkomsel.com website, instant messaging, and call center services that operate 24 hours.

The MyTelkomsel application itself is now equipped with a number of additional excellent features, including convenience for customers in purchasing credit or other telecommunication service packages using various electronic payment options such as LinkAja, GoPay, OVO, Dana and Kredivo.

Sigit added, customer excitement during the Christmas 2021 and New Year 2022 moments will increase with the presence of various programs and special promos through digital entertainment services such as MAXstream for the leading on-demand (VoD) video content marketplace platform as well as optimizing the Dunia Games platform with various package offers. Attractive gaming at an affordable price.

Through Telkomsel POIN, a customer loyalty program is also presented by carrying the flagship program of the Year-End POIN Party entitled Poin Festival with several programs including Lucky Draw on MyTelkomsel (the main prizes are Mercedes cars, Honda City Hatchbacks, iPhone 13 and thousands of other prizes), smartphone discount promos by exchanging Telkomsel Points, Poin Festival virtual live concerts with a number of leading artists and bands, as well as a donation program in collaboration with kitabisa.com.

 

#Keep Turning on the Spirit

Igniting the spirit of sharing happiness with the community, at this NARU moment Telkomsel also held a series of CSR programs as a form of gratitude for the achievements and struggles that have been carried out in the midst of the pandemic situation which is still challenging this year.

The program is focused on providing capital assistance, food packages and supplements, as well as donations to Indonesian children consisting of orphans affected by the pandemic, poor people who are sick, small business owners affected by the pandemic, health workers, and managers of places of worship and foundations. .

“The spirit of sharing that is continuously implemented by Telkomsel is a form of our efforts to maintain the enthusiasm, hope and optimism of all people who have struggled to get through the challenging situation this year. As part of this nation, we will continue to invite the community to continue to present the spirit of revival, work together, and continue to move forward together towards the future by opening up opportunities for better progress,” concluded Nugroho. ***

 

 



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